Refund Policy

1. General Policy

Unless otherwise specifically provided for in these Terms, all fees are in U.S. Dollars and are non-refundable, except as required by law. The pricing and payment terms in this policy are subject to any pricing and payment terms set forth in an Order Form. Refund requests will be evaluated on a case-by-case basis at CurrVerse's sole discretion.

2. Refund Requests

We understand that circumstances may arise where you need to request a refund for your AgentHub subscription:

• Basic Plan ($9.99/month)
• Pro Plan ($29.99/month)
• Enterprise Plan ($99.99/month)

If you are not satisfied with AgentHub, please contact our support team to discuss your situation. We will work with you to address your concerns and determine the best solution.

3. Eligibility for Refunds

3.1 Refund Considerations

When evaluating refund requests, we consider:

• The specific circumstances of your request
• Your usage of the Service
• Compliance with our Terms of Service
• Account status and history

3.2 Our Commitment

We are committed to:

• Reviewing each refund request fairly and individually
• Providing clear communication throughout the process
• Working with you to find a satisfactory resolution
• Processing approved refunds promptly

4. Refund Process

4.1 How to Request a Refund

To request a refund, please:

1. Contact our support team at admin@currverse.com
2. Include your account email address
3. Specify the reason for your refund request
4. Provide your subscription details (plan type, billing date)

4.2 Processing Time

Once we receive your refund request:

• We will acknowledge your request within 24 hours
• Our team will review your request and respond within 1-2 business days
• If approved, refunds are processed within 5-10 business days
• The refund will appear on your original payment method

5. Enterprise Plan Refunds

Enterprise customers may have different refund terms as specified in their service agreement:

• Custom refund terms may apply based on contract negotiations
• Annual subscriptions may have different refund calculations
• Contact your dedicated account manager for enterprise refund requests

6. Cancellation vs. Refund

6.1 Subscription Cancellation

You can cancel your subscription at any time:

• Cancellation takes effect at the end of your current billing period
• You retain access to paid features until the period ends
• No automatic refund is issued for cancellations
• You must separately request a refund if eligible

6.2 Immediate Refund and Cancellation

If you request both cancellation and refund:

• Your subscription will be cancelled immediately upon refund approval
• Access to paid features will be revoked
• Your account will revert to the free plan

7. Payment Method Considerations

Refunds are processed through our payment processor, Paddle:

• Refunds are issued to your original payment method
• Credit card refunds may take 5-10 business days to appear
• Bank transfer refunds may take up to 10 business days

8. Customer Support and Resolution

At CurrVerse, we believe in open communication and customer satisfaction:

• Our support team is available to discuss any concerns or questions
• We review each case individually with care and attention
• Management escalation is available for complex situations
• We strive to provide clear communication and fair resolutions
• Our goal is to respond to all inquiries within 24-48 hours

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Information

For refund requests or questions about this policy, please contact us:

At CurrVerse, we are committed to providing excellent customer service and maintaining open dialogue with our users. We will work directly with you to address any concerns about your AgentHub subscription and find a fair resolution.